General

You can view your current loan information on your online statement under your online banking account. Or you can receive your loan statements in the mail each month. You can also use bank by phone and text banking to learn your current loan statement.
 

If you don’t have a Midland checking account, you must use Express Pay to make fast one-time or recurring payments. Express Pay can be found under the “Personal” tab of the “sign in” function.

If you have a Midland checking account, sign into your Online Banking account and your amount due should appear under “My Accounts.” You can set up automatic payments through online banking as well. Customers with a Midland checking account may use Express Pay or Online Banking to pay loans.

Express Pay allows you to automate payments by creating an account to make a single or recurring payments, view payment history, or manage payment accounts. Payments can be made using your checking or savings account. Use Express Pay to make a quick loan payment, pay a bill, or another payment you may have.

If you’re struggling to pay your loan, call us at 1-855-MY-MIDLAND (1-855-696-4352) or visit your local Midland States Bank branch. You’ll need to complete an application for us to verify your income, and determine how we can best help you. When you’re struggling, there are a few possible options for you.

Midland States Bank is committed to providing borrowers experiencing financial hardship with as much assistance as possible. Unfortunately, there are times when there is no feasible solution. If a solution can’t be found, we’ll notify you. In that instance, Midland States Bank has the right to pursue legal action as needed.

Midland States Bank usually has your loan approval completed within the same day. 

All signers on the loan must provide the required information in order to receive approval.

Mortgage Loans

You can view your mortgage statement online by clicking “Mortgage Statement” under the “Personal” tab in the “Sign in” feature. You can pay loans by enrolling in Online Banking to set up automatic payments and use more advance features, or you can use Express Pay to make a fast one-time payment or recurring payments. Express Pay can be found under the “Personal” tab and then by clicking on "My Accounts” or "Manage My Accounts". 

Contact Customer Care with questions concerning your existing mortgage loan payment, monthly statement, or escrow. Call 1-855-MY-MIDLAND (1-855-696-4352).

Interest rates are constantly changing, so posting a rate online may not be accurate for long. Call Customer Care (1-855-696-4352) to receive a quote with the most accurate quote. If you like the quoted interest rate, ask about locking in the rate.

If you like your quoted rate, lock it in before it changes. Quoted rates are subject to change. You have the option to lock in a specific rate at the time of application. A locked-in rate will last only for a specified amount of time. You can contact your Midland Mortgage Expert and request a rate lock.

The processing time of your loan will depend on the type of loan. Your Mortgage Loan Originator will provide you with an estimated time.

If you’re struggling to pay your mortgage loan, call us at 1-855-MY-MIDLAND (1-855-696-4352) or visit your local Midland States Bank branch. You’ll need to complete an application for us to verify your income, and determine how we can best help you. When you’re struggling, there are a few possible options for you. 

Midland States Bank is committed to providing borrowers experiencing financial hardship with as much assistance as possible. Unfortunately, there are times when there is no feasible solution. If a solution can’t be found, we’ll notify you. In that instance, Midland States Bank has the right to pursue legal action as needed. 

Like loan processing, the evaluation process length depends on what kind of loan you have.