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Report Fraud

Contact Customer Care at 1-855-696-4352

Customer Care Center Hours (CST)

Monday – Friday 7:00 am – 9:00 pm

Saturday 9:00 am – 5:00 pm

Closed Sunday and federal banking holidays

 

Lost or Stolen Debit Card (After Hours)

1-855-696-4352. Press 1 for Bank By Phone then Press 3 for Card Services.

 

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Contact Customer Care at 1-855-696-4352 or stop by your local branch during business hours.

Contact Customer Care at 1-855-696-4352 or stop by your local branch during business hours.

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Security

Your online security has always been a top priority of ours.

That's why Enhanced Login Security is so important. This security service is free, easy, and most importantly, gives you extra protection from fraud and identity theft.

Enhanced Login Security significantly increases your level of protection online. Not only will your password and user ID be recognized, but your computer will be recognized as well. If we don't recognize your computer – you've logged in from a public computer or one you haven't used before - you will be prompted to provide information that only you will know. This step acts as an additional line of defense against unauthorized access to your accounts.

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Identity Theft

If you know, or even think, you've been a victim of identity theft, take immediate action and follow these four steps.

More specifics can be found on the FTC's Identity Theft Site, located here: https://www.usa.gov/identity-theft.

If the activity is related to our financial institution, please contact us directly at 1-855-696-4352. If it is related to another financial institution, your credit card company, or any other organization, contact them directly.

If you believe you have received a phishing email, please call 1-855-696-4352.

Contact one of the three consumer reporting companies and have a fraud alert placed on your credit report. This will help stop fraudsters from opening any additional accounts in your name. Contact only one of the following (each is required to contact the other two):

Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241

Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013

TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

Close any accounts that you know - or even think – might have been tampered with or opened fraudulently. Report the transgression to a security spokesperson at the relevant company. Ask them about any additional steps – they'll probably ask you to send relevant copies of the fraudulent activity.

File your complaint with the FTC. Use the online complaint form; or call the FTC's Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them.

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Fraud Prevention

It’s not always easy to identify online fraud. Understanding how fraudulent activity takes place helps with prevention, and helps keep you safe.

Safeguard Your Email

Email is often a vehicle used to transmit malware and commit fraud. It is important to evaluate your email behaviors and develop good habits to help protect your computer and your identity.

 

In addition to viruses and worms that can be transmitted via email, phishing also threatens email users. A type of email fraud, phishing occurs when a perpetrator, posing as a legitimate, trustworthy business, attempts to acquire sensitive information like passwords or financial information.

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Safeguard Your Cards

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Phone Fraud

Be leery if you receive a call claiming to be from your card issuer asking you to divulge your card information (e.g., card number, expiration date, security code, and/or PIN), which it should already know.

 

You can verify the authenticity of such a call by hanging up the phone and calling your card issuer using the phone number on the back of the card (and never the phone number given to you by the caller).

 

If you believe that you may have been targeted by a phone fraudster, please report the call to your card issuer’s security or fraud team so they can investigate.

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Commercial Account Takeover Fraud

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Fraud Tactics

Different fraud tactics all share the same goal: to obtain your personal, confidential and financial information for fraudulent use.

From obtaining your information 'the old fashioned way' via discarded mail, to newer electronic methods including emails that ask you to verify personal information under the guise of a trusted source like your financial institution fraudulent activity comes in many different forms. Our quarterly Fraud newsletter will keep you up to date on everything you need to look out for, as well as tips and tricks to protect yourself.

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Fraud Newsletter

Q3 2020 Fraud Newsletter