View Frequently Asked Questions
Midland shares information as permitted by law. Midland shares information for its everyday business purposes as well as among the Midland States Bank family of brands (affiliates). Sharing information among the Midland affiliates can save you time and money. For example, customers who have certain accounts may qualify for special offers on credit cards, such as lower interest rates or no annual fees. This could also benefit you as you require Trust and Investment services and retirement planning guidance.
We may share information for joint marketing purposes with other financial companies in order to offer a greater range of financial products that may be tied to brands that are of interest to you, such as our rewards partner through online banking and the use of your debit card.
Selected third parties, as well as companies that act on our behalf, are contractually obligated to keep the personal information we provide to them confidential and to use this information only as permitted by us.
We share information with companies that may work for us for our everyday business purposes, such as supporting the products and services we offer. These companies may include check printing vendors or companies that help us mail account statements, for example.
In addition, when you open an account or apply for a credit card, loan or line of credit, we may use various credit bureaus as part of the process for approving your application.
Because these companies act on our behalf, they are obligated to keep information we provide them secured and confidential and use the information only to provide the services we’ve asked them to perform.
The SWIFT code is used when transferring money between banks, particularly for international wire transfers.
Midland States Bank’s SWIFT code is: ALRUUS44
Select “1” to enter into the Bank by Phone system
You can access the following accounts:
Midland currently offers vehicle and personal loan applications through our online system. Visit our vehicle loan page or personal loan page for further information on each loan type.
For information on applying for another loan type, Contact customer care or your nearest branch location.
For mortgage loan inquiries, visit our mortgage resource information page.
To submit an application for a loan using our online system, you’ll need the following information:
Contact customer care or your nearest branch location for further information on applications outside of the above parameters.
Midland accepts online loan applications from individuals 18 years of age and older with a government issued ID who have a physical address located in Illinois or Missouri.
Contact customer care or your nearest branch location for further information on how to apply if you do not meet these criteria and can’t use our online application.
To submit an application for a loan using our online system, all applicants must be 18 years of age.
Contact customer care or your nearest branch location for further information on applications where at least one applicant is under age 18.
To submit an application for a loan using our online system, all applicants must be 18 years of age.
Contact customer care or your nearest branch location for further information on applications where at least one applicant is under age 18.
At present, all applicants must have a physical address located in Illinois or Missouri.
Contact customer care or your nearest branch location or further information on applications outside these areas.
There’s a number of reasons why your application may not have processed immediately. A member of our online loan support team will also review your application and contact you.
Should you need to reach us in the meantime, please contact us at 855-696-4352 or email us at msb@oao.midlandsb.com.
Midland Customer Care is available at 1-855-696-4352.
Applicants can also email us at msb@oao.midlandsb.com.
Visit our vehicle loan information page for detailed information specific to the types of vehicle and loan options available.
Our online application is available for new and used vehicle purchases and vehicle refinancing.
Visit our recreational vehicle information page for detailed information specific to the types of recreational vehicles and loan options available.
To apply for a recreational vehicle, please contact our online loan team at 855-696-4352.
Visit our personal loan information page for detailed information specific to the types of personal loans and uses.
Our online application is available for personal loans between $1,000 and $7,500. Should you be interested in a loan for a larger amount, contact our online loan team at 855-696-4352.
If you don’t have a Midland checking account, you must use Express Pay to make fast one-time or recurring payments. Express Pay can be found under the “Personal” tab of the “sign in” function.
If you have a Midland checking account, sign into your Online Banking account and your amount due should appear under “My Accounts.” You can set up automatic payments through online banking as well. Customers with a Midland checking account may use Express Pay or Online Banking to pay loans.
Yes, with a Reserve Line of Credit. A maximum of $1,000 overdraft balance is available.
If you want to authorize and pay for purchases with your debit card—regardless of the balance in your checking account—you’ll need to provide permission for us to pay for these transactions even if an overdraft occurs as a result. Call 1-855-696-4352, or visit a Midland location near you and complete a consent form.
You have the right to revoke your consent at any time.
Midland offers free financial tools that provide the ability to be aware of what’s in your accounts at the time you spend your money. You can sign up and use the following tools that help you be your own overdraft protection service:
Sometimes understanding the difference between a returned item and a paid overdraft item can be confusing. Here’s how you can tell the difference:
Your bank statement (or online banking history) will show a fee associated with the processing of a presented item(s) that was returned and your overdraft protection services wouldn’t cover the item(s).
Your bank statement (or online banking history) will show the item(s) withdrawn from your balance, resulting in a negative balance but offset by a deposit from your qualified overdraft protection service (Savings Transfer and Reserve Line of Credit). Courtesy Overdraft Protection continues to show negative balances and certain fees are associated with sustained negative balance. You’ll also see a fee for processing the item(s).
It’s better to keep a bad thing from happening than it is to fix a bad thing once it’s happened. The best way to avoid fees associated with overdrafts is to prevent the overdraft from occurring.
Here are a few prevention tips:
By understanding how you spend your money, you’re able to plan ahead for expenses.
Write down your income (paycheck, child support payments, etc.) and subtract the total of your monthly expenses. The remaining amount is what you have left over to set aside for your emergency fund.
Always track what you’ve spent out of the account and what you’ve deposited. This can be done with a checking account register. Online and mobile services keep you informed and provide immediate access to your account information.
Read your account documents so that you understand how your account works, the fees associated with your account, the fees associated with your debit card, and the fees charged for miscellaneous bank services.
Balance your checkbook regularly and review your checking account statement every month.
Here are some examples:
Using one or a combination of the following financial tools will help you stay informed and avoid financial pitfalls that lead to an overdrawn account.
Our saving accounts with fees include the FlexSaver, Money Market, and HSA (Health Savings Account).
FlexSaver: $3 monthly service fee. Avoid it by maintaining a minimum daily balance of $250 or receive a monthly electronic deposit (ACH) into this account. Learn more
Money Market: $15 monthly service fee. Avoid it by maintaining a minimum daily balance of $1,000 or a $7,500 average monthly balance. Learn more
HSA (Health Savings Account): $2 monthly service fee. Avoid it by maintaining a minimum average balance of $1,500. Learn more
Note: Our YouthSaver account doesn’t require a servicing fee. Learn more
Activate Text Banking from your Online Banking account.
Set up Text Alerts from your Online Banking account to be notified of certain actions.
Send text messages to 454545 to request account information.
BAL The available balance for your primary account
BAL CHK The available balance for your primary account
BAL SAV The available balance for your saving accounts
BAL ALL The available balance for all your accounts
LAST Last 5 transactions
TRANS Transfer funds to primary account Example: TRANS 150 (would be a $150 transfer)
STOP Deactivate your Text Banking service
HELP Help on keyword commands
You don’t need a password to access your account information via text message. A helpful suggestion is to save the phone number 454545 in your Contacts for easy recall. From your Midland Online Banking account, you can quickly set up your account and alerts.
You can either pay bills manually or set up automatic payments.
1. Download the free Midland Mobile App to your iPhone®, Android™ smartphone or tablet from the device’s app store.
2. Sign in using your online banking login username and password.
It’s easy and fast. But first, a Midland checking, savings or money market account is required.
As a Midland States Bank online banking user, you’re eligible for access to our free Bill Pay service. Enrollment is easy and is done one of two ways:
If your current debit card has been damaged and won’t work, you can get a replacement card and keep the same account number. By keeping the same account number, you won’t have to change any automatic credits or debits that you’ve set up through your card.
Visit a Midland location if you would like a new card instantly. Instant issue cards will give you a new card number and are ready to use on the spot.
To learn more about spending limits, please contact Midland Customer Care toll-free at 1-855-696-4352.
If you’re low on checks and need to reorder more for your account, you can handle this easily online or by phone.
Online
Phone
| A routing number is a 9-digit number used to identify a financial institution in a transaction. You can find the routing number at the bottom of your checks as the first 9 digits from left to right. This can also be located by logging into your online banking and selecting the account you want to review. Under the account balances, select "Account Details," or "Details" if you are using Midland's mobile app. This will help you view your full account number and routing number. |
At Midland States Bank, we're a strong, diversified financial service company dedicated to building a sense of community and culture with our members. We're more than a bank — we offer financial services for every season of your life. We're committed to economically developing the communities we serve and making an impact in your everyday life.
Since Midland is a Member of the Federal Deposit Insurance Corporation (FDIC), you'll get the security that comes with a bank. Just a reminder that wealth management services are not deposit products, so they are not insured by the FDIC and may lose value.
Yes. For your convenience, an email will be sent to your account when you sign out during your application. Simply follow the instructions in that email to log back in at your convenience.
You can make your initial account deposit by transferring money from another bank (ACH) or, if you are already a Midland customer, by transferring from your existing Midland account.
Funding will happen during the application process.
You'll be asked for your online banking credentials securely through our paid funding process.
You can add co-owners after you have funded your account. If you list the joint owner during the application process, they will receive an email to complete their portion of the application.
There’s a number of reasons why your account may not have loaded immediately. First, please check your email for further information or pending items or updates. A member of our dedicated support team will also review your application and contact you if needed.
To discuss why your identity was not confirmed, please call 1-855-696-4352 and choose option 5 to talk to a member of our specialized support team.
If you received a denial message, check your email for further information.
You can view your account status and a To-Do List including funding and other account related needs in the online account opening portal. Check your email for a link on how to reach the portal.
You will see your account number when you complete your online application. You can also view all your accounts opened online under the ‘Your Accounts’ tab on the dashboard.
Yes! Adding additional accounts is simple and convenient. Simply select ‘Start An Application’ within the online account opening dashboard to add desired account type(s) to cart.
Once your new account has been opened, set up your online banking access to add eStatements. Simply click on “Online Statements” from the navigation.
At Midland, we have a full suite of digital products and services including mobile wallet, smartwatch and Alexa banking, mobile check deposit and more. Learn additional details on Online & Mobile Banking Technology here.
Adding a debit card to your new account is easy! Debit cards are available for checking, savings, and money marketing accounts. Simply select ‘Yes’ when asked, ‘Would you like to add a debit card to thins account?’
To open and account using our online system all owners must be 18 years of age and have a government issued form of identification.
Yes, we serve in a fiduciary* capacity, which means we are legally and ethically obligated to act in the best interest of our clients. Our fiduciary standard ensures transparency and trust throughout our relationship.
*Applicable to trust and estate services. Excludes Midland Wealth Advisors, LLC, LaSalle St. Securities, and Raymond James Financial Services Advisors, Inc.
In some situations, such as where your trust calls for an outright, immediate distribution to the beneficiaries, you may not need a professional trustee. However, there are many instances where you should consider naming a professional trustee.
If your trust will go on for any period of time, you should consider a professional trustee. An ongoing trust requires a high degree of investment and tax expertise. More importantly, the exercise of discretion, meaning knowing when and how to distribute funds to or for a beneficiary, is crucial to preserving the intent and value of the trust. A professional trustee will have that ability.
Your trust may have certain behavior incentives. These might include not rewarding substance abuse, rewarding gainful employment, or rewarding educational achievements. An impartial, professional trustee best fulfills monitoring and acting on your wishes.
A professional trustee has a duty to protect and preserve the trust assets. A trust is not an investment account and should not be treated as one. Investing as a trustee requires skill, care, and diligence that go beyond the role of an investment adviser or broker. The trustee is accountable not only for investment performance but also for the appropriateness of the overall investment plan in order to achieve the purpose of the trust and its beneficiaries.
People move, lives change, needs evolve, and time moves on. A professional trustee is equipped to understand and adapt to those changes. Your trust may have a beneficiary who is seeking current income and another who will be expecting funds in the future. Balancing and managing those competing interests is a job for an experienced trustee with the skills and resources to not only achieve those diverse goals but also to explain the process to all affected by it.
Investing is a job for professionals. You may have an excellent investment plan already in place. All investment plans need a strong hand to guide them through the constantly shifting world around us. A professional trustee can work with your current adviser or take the responsibility directly as your trust may state.
If you are satisfied that your trustee is doing a good job, then enjoy the knowledge that someone cared enough to consider your financial well-being. If you have concerns or are unsure about what is being done for you, contact us for a confidential discussion or review:
There is no obligation, and we keep information private at all times.
Midland Trust Company is registered to provide fiduciary services in many states. Our clients are located all over the United States and even overseas. We are available by email, phone, text, and can arrange meeting in-person or via video conferencing. Midland will work with the client to determine the best communication methods. For more information, complete this form or call:
Our fees are based on our published fee schedules which are determined by market value calculation, the size of the account, and type of service provided. Our fee schedules are available upon request.
Complete this form or contact us to learn more:
Midland Trust Company does not have minimum account sizes for its various services. However, minimum fees do apply. Therefore, we evaluate each account individually to determine the cost-effective value of the service we provide.
Complete this form or contact us to learn more:
Yes, we will act as co-trustee. Co-trustee is the term used when more than one individual or corporation is named to serve as a trustee of a trust. Unless otherwise specified in the trust, co-trustees normally act together and exercise their powers jointly. Co-trustees share the same powers and fiduciary responsibilities according to the trust document and laws of the state in which the trust resides.
Midland Trust Company can also act as Co-Guardian.
Complete this form or contact us to learn more:
Each individual request is reviewed by a Trust Administrator and Trust Officer. We ask that you allow 3-5 business days from the time the request is received for payment to be processed. Our goal is to help within the guidelines of the law and the terms of the trust.
For more information, contact your Trust Administrator. If you are unsure of who to contact about your special needs trust, contact:
As part of Midland Wealth Management, we believe that choosing the right mix of investments is key to achieving financial success. When determining the best asset allocation, we take the time to fully understand each client’s comfort level with market fluctuations and their income needs, both now and in the future.
We build portfolios using a range of investments, including mutual funds, ETFs, and when suitable, individual stocks and bonds. After establishing a strategy, we continually monitor and review the portfolio to ensure it remains aligned with your goals, and we regularly discuss any updates with you.
If you’d like to learn more about our investment approach, we’re happy to discuss it in more detail. Please don’t hesitate to contact us at 1-888-637-2120 or complete this form to learn more.
Investment products are not insured by the FDIC; are not deposits; and may lose value.
If you’re low on checks and need to reorder more for your account, you can handle this easily online or by phone.
A routing number is a 9-digit number used to identify a financial institution in a transaction. You can find the routing number at the bottom of your checks as the first 9 digits from left to right. This number is needed when filling out forms for Direct Deposit or when reordering checks.
Midland States Bank's routing number is: 081204540
If you don’t have a Midland checking account, you must use Express Pay to make fast one-time or recurring payments. Express Pay can be found under the “Business” tab under the "My Accounts" section called "Business Express Payments". It can also be found under the "Manage My Accounts" link within the "My Accounts" section.
If you have a Midland checking account, sign into your Online Banking account and your amount due should appear under “My Accounts.” You can pay loans by enrolling in Online Banking to set up automatic payments and use more advanced features through the Online Banking loan payment module. Customers with a Midland checking account may use Express Pay or Online Banking to pay loans.
You can make your initial account deposit via ACH transaction.
Check your email for a link on how to reach the portal. Once your new account is open, we have a variety of services available through online and mobile banking to add funds to your account.
You'll be asked for your online banking credentials securely through our paid funding process.
Yes. Business Resolutions specific to the ownership type for a new online account are collected during the account opening process. The system will prompt several options including:
*Note, the creation or addition of a new resolution will supersede any other resolution on file for all accounts related to your business.
At the conclusion of entering your personal information, it is normal to receive this pop up alert. During that time, our online support team will review and prepare your documentation and gather any additional requirements. You will be contacted with further information.
If you added authorized signers, those individuals will be contacted during this time to complete their portion of the application process.
Should you need assistance in that timeframe, please contact customer service at 855-696-4352 or email msb@oao.midlandsb.com.
Your account number is available at the completion of a successful application.
Note: If authorized signers were added, completion of the applications occurs when all signers have completed the application process.
After completion, you can find your account number and other important information by logging into the online portal at any time. Check your email for a link on how to reach the portal.
Midland offers both Basic Business Online Banking that includes billpay and mobile check deposit for smaller businesses as well as Business Online Banking with advance Treasury Management Services including ACH, Wires and other services to support the needs for your business.
We have a dedicated team of Treasury Management professionals that are available to assist you.
We have a dedicated team of Merchant Services professionals that are available to assist you.
Customer Service is available at 1-855-696-4352.
You can also email online customer service at msb@oao.midlandsb.com.
Contact Customer Care at 1-855-696-4352 and dial #6 to speak with a Merchant Services professional or visit your local Midland States Bank branch to learn more about using more services for your business.
If you prefer to begin the process online, visit our Merchant Services webpage and complete the contact form.
Our team of dedicated professionals are here to support you.
