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Support

We'll be there for you, even when times are tough. 

Disaster Assistance Help

Disasters don’t only hit homes. A disaster can affect your financial situation as well as your home by damaging your workplace or causing a drop in your income. If you experience any financial hardship due to a disaster, we may be able to help with flexible mortgage and home equity payment options.

 

Disaster relief period for loan payments and other services

We may provide a disaster relief period if you are impacted by any disaster. During that time:

  • We don’t charge fees for late payments
  • We don’t send late payment notifications to credit bureaus
  • We don’t charge ATM fees
  • We don’t charge penalty fees for early CD withdrawals

We encourage you to continue your monthly payments according to your loan agreement. Keep in mind that any unpaid payments will become due at the end of the relief period.

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Financial Assistance Help

A temporary loss of employment can affect your financial situation causing a drop in your income. If you experience any financial hardship, we may be able to help with flexible loan payment options.

 

Program relief period for loan payments and other services

We may provide a financial relief period if you are impacted by any loss of employment, decrease in income, rising expenses, rising interest rates, declining property value, family life changes, injury or illness.  These are all considered to be hardships. If you’re experiencing a hardship that makes it difficult for you to pay your bills, there may be help.  Once you advise us of your hardship, during that time you may be eligible for:

  • Waiver of fees for late payments
  • Waiver of late payment notifications to credit bureaus
  • Waiver of ATM fees
  • Waiver of penalty fees for early CD withdrawals

We encourage you to continue your monthly payments according to your loan agreement. Keep in mind that any unpaid payments will become due at the end of the relief period.

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To find out more about our assistance programs, please call 1-855-696-4352.

For financial hardship assistance, please make sure to have your monthly income, household expenses, and an explanation of your hardship concern prior to making the call or visiting a Midland location.

 

Customer Care Hours (CST):

Monday – Friday  |  7:00 am – 9:00 pm

Saturday  |  9:00 am – 5:00 pm

Closed Sunday and federal banking holidays