If you need assistance, please call a Midland Customer Care Specialist toll-free at 1-855-696-4352.

Extended Customer Care Hours!

Customer Care Center Hours (CST):

Monday – Friday  |  7:00 am – 9:00 pm

Saturday  |  9:00 am – 5:00 pm

Closed Sunday and federal banking holidays

Midland States Bank

Customer Care Center

1201 Network Centre Drive

Effingham, IL 62401

Trust 1-888-637-2120

Brokerage 1-877-616-3371

Bank by Phone provides 24-hour access to your bank account balances, transaction history and other search capabilities. To establish your 4-digit access code for this service, please talk with one of our Customer Care specialists today.

Call 1-855-696-4352 and press "1" to reach our 24-hour Bank by Phone

Please call 1-855-696-4352 to report your lost or stolen card 24 hours a day.

Consumer Cards - call 1-800-558-3424

Business Cards - call 1-866-552-8855

1-855-696-4352

1-855-696-4352

Please call 1-855-696-4352. Reminder: Never provide confidential information through an email that is not protected by a secured network.

If you have received a suspicious email appearing to be from Midland States Bank, please report it immediately to abuse@midlandsb.com. Please do not include private personal information, such as your account number or social security number in emails.