Products and Services
If you need assistance, please call a Midland Customer Care Specialist toll-free at 1-855-696-4352.
Extended Customer Care Hours!
Customer Care Center Hours (CST):
Monday – Friday | 7:00 am – 9:00 pm
Saturday | 9:00 am – 5:00 pm
Closed Sunday and federal banking holidays
Midland States Bank
Customer Care Center
1201 Network Centre Drive
Effingham, IL 62401
Bank by Phone provides 24-hour access to your bank account balances, transaction history and other search capabilities. To establish your 4-digit access code for this service, please talk with one of our Customer Care specialists today.
Call 1-855-696-4352 and press "1" to reach our 24-hour Bank by Phone
Help and Support
Please call 1-855-696-4352 to report your lost or stolen card 24 hours a day.
Consumer Cards - call 1-800-558-3424
Business Cards - call 1-866-552-8855
Please call 1-855-696-4352. Reminder: Never provide confidential information through an email that is not protected by a secured network.
If you have received a suspicious email appearing to be from Midland States Bank, please report it immediately to firstname.lastname@example.org. Please do not include private personal information, such as your account number or social security number in emails.