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Customer care lady with headset on and talking to customer

Sending a secure message to Midland is easy.

  1. Login to your personal online banking account
  2. Locate the “Secure Forms” menu option
  3. Complete the Secure email and press “submit”

You’re done!


PS: Commercial customers, you can easily send secure emails from within your Pro Online Suite account too!


View Instructions Now!

Contact Us



Customer Care Center Hours (CST)

Monday – Friday  |  7:00 am – 9:00 pm

Saturday  |  9:00 am – 5:00 pm

Closed Sunday and federal banking holidays


Mailing Address

Midland States Bank

Customer Care Center

1201 Network Centre Drive

Effingham, IL 62401


Or visit us at

1201 Network Centre Drive

Effingham, IL 62401


2020 Holiday Schedule

January 1, Wednesday

New Years Day


January 20, Monday

Martin Luther King Jr. Day


February 17, Monday

President's Day


May 25, Monday

Memorial Day

July 4, Saturday

Independence Day


September 7, Monday

Labor Day


October 12, Monday

Columbus Day


November 11, Wednesday

Veterans Day

November 26, Thursday



December 24, Thursday at 12:00pm

Christmas Eve


December 25, Friday

Christmas Day


January 1, 2021, Wednesday

New Year's Day

Download Our 2020 Holiday Schedule


Midland States Bank observes the following Federal Reserve Holidays and will be closed.