Products and Services

We offer you a variety of ways to contact us. For urgent issues, such as stolen or lost credit or debit cards, or fraudulent activity on your account, please contact us immediately at the numbers listed below.

If you prefer to email us for non-urgent matters, please do not include your private personal information, such as your account number or social security number.

Customer Care Center

If you need assistance, please call a Midland Customer Care Specialist toll-free at 1-855-MY-MIDLAND (1-855-696-4352).


  • Monday-Friday 8:00 am - 5:30 pm
  • Saturday 8:00 am - 12:00 pm

Midland States Bank locations

Visit us at any Midland location. Find location hours and directions for all locations.

Mailing Address

  • Midland States Bank
  • Customer Care Center
  • 1201 Network Centre Drive
  • Effingham, IL 62401

Wealth Management

  • Trust 1-888-637-2120
  • Brokerage 1-877-616-3371

Account Information through Automated Bank by Phone Service

Bank by Phone provides 24-hour access to your bank account balances, transaction history and other search capabilities. To establish your 4-digit access code for this service, please talk with one of our Customer Care specialists today.

Call 1-855-MY-MIDLAND and press "1" to reach our 24-hour Bank by Phone

Help and Support

Report your Midland Debit or Credit Card Lost or Stolen

Debit Cards

Please call 1-855-MY-MIDLAND to report your lost or stolen card 24 hours a day.

Credit Cards - Cardmember Support

  • Consumer Cards - call 1-800-558-3424
  • Business Cards - call 1-866-552-8855

Merchant Processing


Home Mortgage Questions


Report Identity Theft or Fraud

Please call 1-855-MY-MIDLAND. Reminder: Never provide confidential information through an email that is not protected by a secured network.

Report a Suspicious Email

If you have received a suspicious email appearing to be from Midland States Bank, please report it immediately to Please do not include private personal information, such as your account number or social security number in emails.

Disaster Assistance

If you experience any financial hardship due to a disaster, we may be able to help with flexible mortgage and home equity payment options. Learn more about Disaster Assistance