Bank by Phone

1-855-696-4352

Select “1” to enter into the Bank by Phone system

You will have access to the new Bank by Phone system on February 6, 2019.

Yes. You should have access to Bank by Phone during the upgrade.

The system will have a new voice, menu options may have different names and will be listed in a different order. And, you will be able to conduct your selections by enabling voice recognition by pressing 8*. You will also be able to exit the Bank by Phone system and speak to a Customer Care Specialist by pressing 0 during Customer Care hours.

Yes. These should help you get to your information quickly.

Go back: *

Repeat: #

Customer Care: 0

Help: 1*

Main Menu: 3*

Skip: 5*

Hang Up: 7*

Voice Recognition: 8*

You can select your Bank by Phone options by using your voice instead of pressing a key. Press 8* to enable voice recognition.

You can Activate, Deactivate and Re-order your debit card.

 

Main Menu Option 3, then press:

1 to activate

2 to deactivate

3 to re-order

You can access the following accounts:

  • Checking
  • Savings
  • Loans
  • Certificates of Deposit
  • Individual Retirement Accounts
  • Money Market Accounts

You can quickly move money between accounts, as long as funds are available. You can schedule future dated transfers once or on a recurring basis, as well as transfer a payment from a Midland account to your loan account.

Routing Number

Midland States Bank routing number is: 081204540

You can find the routing number at the bottom of your checks as the first 9 digits from left to right. This number is needed when filling out forms for Direct Deposit or when reordering checks.

Information Sharing – Privacy Policy

Midland shares information as permitted by law. Midland shares information for its everyday business purposes as well as among the Midland States Bank family of brands (affiliates). Sharing information among the Midland affiliates can save you time and money. For example, customers who have certain accounts may qualify for special offers on credit cards, such as lower interest rates or no annual fees. This could also benefit you as you require Trust and Investment services and retirement planning guidance.

 

We may share information for joint marketing purposes with other financial companies in order to offer a greater range of financial products that may be tied to brands that are of interest to you, such as our rewards partner through online banking and the use of your debit card.

 

Selected third parties, as well as companies that act on our behalf, are contractually obligated to keep the personal information we provide to them confidential and to use this information only as permitted by us.

We share information with companies that may work for us for our everyday business purposes, such as supporting the products and services we offer. These companies may include check printing vendors or companies that help us mail account statements, for example.

 

In addition, when you open an account or apply for a credit card, loan or line of credit, we may use various credit bureaus as part of the process for approving your application.

 

Because these companies act on our behalf, they are obligated to keep information we provide them secured and confidential and use the information only to provide the services we’ve asked them to perform.

Midland does not share information with non-affiliated third parties.

Federal law gives consumers the right to limit some but not all information sharing. Please see Midland’s Privacy Notice for further details.