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Are you a people person? Do you thrive in a fast-paced environment where you can make a real impact? If you're nodding your head, then we've got the perfect role for you.

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Working at Midland States Bank

We're not your typical bank. We're a community. We're neighbors helping neighbors. When you join us, you're not just filling a role; you're becoming a part of our Midland States Bank family that's committed to excellence.

What You’ll Do

As a Customer Care Specialist, you'll be at the heart of our bank contact center jobs. You'll handle customer inquiries, resolve issues, and provide top-notch service. You'll be the voice that our customers hear, and we want it to be a friendly one!

Key Responsibilities

  • Answer customer calls and provide accurate information
  • Resolve customer issues efficiently
  • Upsell bank products and services
  • Maintain customer records
  • Work closely with other departments to ensure customer satisfaction

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Who We're Looking For

  • Excellent communication skills
  • Previous experience in bank call center jobs is a plus
  • Ability to multitask
  • Strong problem-solving skills
  • Genuine desire to help people

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Why You’ll Love This Job

  • Medical, dental, vision and life insurance
  • Vacation and Holistic Health time off
  • 12 paid holidays
  • Paid Family Leave
  • 401K plan with employer match
  • Competitive salary
  • Opportunities for growth and advancement
  • Supportive and friendly work environment
  • Chance to impact customer's lives in a meaningful way
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How to Apply

Ready to take the leap? Apply now to get the ball rolling. We're excited to meet you and help you make your next career move a meaningful one. Come join us and be a part of something bigger than just a job. 

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Customer Care Specialist FAQs

As a Customer Care Specialist, you're the frontline of our bank's customer service. You'll handle calls, answer queries, and resolve issues. It's a role that requires excellent communication skills and a knack for problem-solving.

While experience in bank call center jobs is a plus, experience requirements will vary by position. See our job center for more details.

Absolutely! We value career development and offer various paths for growth, especially if you're interested in other bank customer service representative jobs.

This position has the ability to be remote after a training period.

We pride ourselves on supporting our communities and sharing a friendly, supportive work environment. We're not just colleagues; we're a community. Learn more about our culture today.

In addition to our Customer Care Specialist role, we typically have openings for Bank Tellers and Universal Bankers, among other positions. So, if you're exploring different avenues in banking, we've got a variety of options for you to consider. Click "Explore Jobs" to learn more!

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Midland States Bank is an Equal Opportunity Employer.