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Universal Banker and Bank Teller Jobs

Join us and gain the tools you need to develop as a Bank Teller or Universal Banker.

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Working at Midland States Bank

When you join Midland States Bank, we help you grow personally and professionally. We offer training programs, job shadowing opportunities and competitive pay and benefits to help you succeed in your career. We also promote a culture of integrity, creativity and teamwork to empower you in your role.

If you're looking for a new job or thinking about switching careers, apply for a universal banker or bank teller position with Midland States Bank today!

employee helping another employee up the ladderCareer Growth

As our company grows, so do our employees! At Midland, we take great pride in providing the best tools and resources to develop and grow your career. Here are some examples:


Transparency and visibility
for all employees into our job grades and compensation for each role and job descriptions. You get to envision and create your own future!


Continuous education
on our core competencies, customer service behaviors and culture principles.


Midland University
— this is the hub of our learning where you can explore what skills you want to grow and get knowledge that matches your interests.


Culture huddles
— these unique monthly team meetings allow team members to explore the HOW of the work; it gives us all a chance to connect at a deeper level with our immediate team.


High potential programs
— from mentorship to development assessments and specific skills-based curriculum, these one-year developmental and experiential programs are in place to grow talent from within.


We promote from within!
More than 40% of our positions are filled from inside the company.


Apply Now


What You Need to Know

Universal Banker Competencies/Skills

A Universal Banker at Midland States Bank must:

  • Have excellent communication skills.
  • Juggle multiple tasks.
  • Demonstrate meticulous attention to detail.
  • Manage conflict effectively.
  • Possess an aptitude for math.
  • Maintain a friendly demeanor and can-do attitude.

Bank Teller Competencies/Skills

A Midland States Bank Teller should be able to:

  • Make sound decisions.
  • Act as a brand champion.
  • Collaborate.
  • Communicate effectively.
  • Focus on the customer.
  • Be authentic.
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tellers talking and laughing at the teller line


Our comprehensive benefits package includes:

  • Medical, dental, vision and life insurance
  • Vacation and Holistic Health time off
  • 12 paid holidays
  • Paid Family Leave
  • 401K plan with employer match

Universal Banker Job FAQ

Universal Bankers are responsible for establishing, maintaining and strengthening customer relationships. They are specially trained to handle a wide range of banking tasks, such as opening bank accounts, processing transactions and resolving complaints. Their job is to manage customer requests from beginning to end, reducing the number of steps a customer must take to get the services they need.

A Universal Banker is a hybrid position that combines teller duties with personal banker responsibilities. A teller typically handles account transactions. A Universal Banker performs basic transactions, handles loan applications and provides general customer service.

A Universal Banker must have at least a high school diploma or General Educational Development (GED) certificate. Some employers prefer candidates with relevant banking experience or an educational background in finance, business or a related field.

Universal Bankers who want to work at an investment firm may need additional education and licenses to comply with federal regulations.

A Universal Banker helps banking customers with all their needs. They must be flexible and handle a range of tasks, including:

  • Processing financial transactions.
  • Opening and closing accounts.
  • Researching and resolving account issues.
  • Cross-selling and marketing services to current and potential customers.
  • Performing teller duties.
  • Responding to customer inquiries promptly and professionally.

Universal Bankers perform numerous duties to streamline the customer experience. To do their job successfully, a Universal Banker must have the following skills:

  • Communication: Universal Bankers must communicate effectively to ensure customers are satisfied and various departments are on the same page.
  • Customer service: Universal Bankers must provide prompt, helpful and friendly service.
  • Math: Universal bankers must use math skills to perform financial transactions, balance accounts and calculate interest.
  • Sales: Universal Bankers must sell and promote bank products and services.
  • Conflict-resolution: Universal Bankers must resolve customer questions and problems professionally and effectively.
  • Attention to detail: Universal Bankers must be thorough when helping customers and precise when dealing with financial transactions.

Typically, you'll need to have some experience handling cash and working with customers to secure a position as a universal banker. Many universal bankers also have an associate's or bachelor's degree in a related field like finance or business. The American Bankers Association offers industry certifications that may give you a competitive edge, as well.

Teller Job FAQs

You should have your high school diploma or General Educational Development (GED) certificate to become a Bank Teller. You should also have experience handling cash and using computers.

A college degree isn't required for most Bank Teller positions. But earning an associate's or bachelor's degree in math, finance or business can give you a competitive edge.

You can also earn bank teller certification through organizations like the American Bankers Association or the Independent Bankers of America. Certification isn't required to become a bank teller, but it can help you stand out from other applicants.

Before a bank hires you, you'll likely have to pass a background check. This check covers criminal and consumer reports.

Bank Tellers help customers complete monetary transactions. These exchanges can include making withdrawals, deposits and transfers. Some of a Bank Teller's primary duties include:

  • Opening and closing accounts.
  • Counting the cash drawer at the start and end of each shift.
  • Issuing money orders, cashier's checks and other forms of payment.
  • Recording transactions on customers' accounts.
  • Ordering checks and bank cards.
  • Recommending services for customer accounts.
  • Referring customers to loan officers and other banking agents.

Bank Tellers serve as representatives of the bank, interact with customers and handle large amounts of cash daily. A Bank Teller must have the following skills to do their job effectively:

  • Customer service: Tellers must be attentive to customers and maintain a pleasant demeanor.
  • Basic math: Tellers must add, subtract, multiply and divide to assist customers with their transactions.
  • Cash handling: Tellers must be comfortable performing cash transactions.
  • Computer knowledge: Tellers must use banking software to look up, open and close customer accounts.
  • Attention to detail: Tellers must quickly and accurately complete financial transactions and documents.
  • Ability to multitask: Tellers must juggle tasks and work efficiently in a busy bank environment.

If you don't have any previous banking experience, you can start by getting a job as a cashier. As a cashier, you'll gain the customer service and money handling experience you need to become a Bank Teller.

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About Midland States Bank

Midland States Bank is a community bank with branch locations in Missouri and Illinois. We offer a range of financial services to accommodate our clients' needs. As a growing business, we are always looking for talented, enthusiastic people to help us evolve.

Join Our Team

teller working with bank customer

How to Get Started

Whether you're looking for a part-time Bank Teller position or a full-time Universal Banker job, you'll find opportunities at Midland States Bank. Browse our listings of Missouri and Illinois Bank Teller positions and apply for a Teller job today.


Here’s what our employees are saying.

“I started at Midland as a Universal Banker Trainee in July 2019 at the Rock Hill branch, Missouri. I worked in Retail for 17 months and I then moved to Midland Equipment Finance. I really like my responsibilities. I wanted more responsibility, and I feel this role matches my personality and skills I want to grow, such as research and problem resolution. I feel there is a lot of growth in this position. As the role is evolving, there will be more opportunities to learn. I am excited about that.”


Makayla Bracken
Senior Portfolio Analyst

“I started as a part-time Teller with Midland in 2007. I moved into other roles over the years and now I supervise a team of 4 executive assistants and I personally assist the CEO, President, CFO and other executives. I love that every day is different and collaborating with my co-workers. I love to learn new things and my job allows me to do just that.”


Dacia Albin
Manager – Senior Executive Assistant